Contact & Support
Need help? We're here for you.
Get in Touch
If you need assistance, you can contact us via email:
What We Can Help With
- Account issues (login problems, profile updates)
- Listing problems (editing, removing, or fixing listings)
- Stepping in on a sale that's gone wrong — we hold payment until delivery, so if a CD never arrives or isn't as described, we can help arrange a refund
- Reporting behaviour that breaks marketplace rules
- Technical issues with the platform
- Questions about how CD Sauce works
What We Can't Do
Some things are genuinely out of our hands:
- Guarantee a refund in every situation — we'll always take a look, but we weigh each case on its merits
- Override a fair agreement between a buyer and seller
- Control shipping outcomes — once it's posted, it's with the postal service
- Verify CD authenticity — we don't inspect items
We encourage users to communicate directly and resolve issues together. Most problems can be sorted out with a quick message.
Before You Contact Us
You might find your answer in these pages:
Response Time
CD Sauce is run by a small team. We'll do our best to respond as quickly as possible, usually within 1–2 business days.
For urgent account security issues (compromised account, etc.), please include "URGENT" in your email subject.